‘Voice in the dark’: Lead dispatcher ensures immediate response to 911 calls

Paul Charland-Marlow, 100th Civil Engineer Squadron Fire Emergency Services emergency control center lead dispatcher from Beck Row, Suffolk, poses for a photo in the ECC Feb. 17, 2015, on RAF Mildenhall, England. Charland-Marlow is in charge of a team of dispatchers, who he refers to as “the voice in the dark,” the vital link between someone calling in a 911/999 call and emergency services arriving on scene. (U.S. Air Force photo by Karen Abeyasekere/Released) (Editor’s note: CAC blurred for operational security purposes)

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